Frequently Asked Questions
Cancellation Policy and Booking Terms
What is your cancellation policy during the unprecedented circumstances of the COVID-19 situation?
We encourage all guests to purchase travel insurance to cover any unforeseen circumstances that will affect their trip. We have partnered with RentalGuardian to give our guests easy access to travel insurance choices when they book with us. We do not sell travel insurance nor receive a commission, this is fully for he benefit of our guests.
What is your cancellation policy?
- Cancellations before 30 days of arrival will receive a refund of monies paid, less a booking fee of one night’s rate.
- Cancellations within 30 days of arrival, late arrival, or early departure receive no refund. If your dates are booked by another party, we will gladly refund the amount that the new guests paid, less the cancellation fee.
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require 50% down to make your reservation. Balance is due before 30 days of arrival.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a couple days out, but please ask.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 30 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it from our insurance partner when you book with us. We do not receive a commission for the service but wanted you to have the benefit of the insurance.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 11 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
WiFi, Pets, and Groceries
Do you have wi-fi at the house?
Yes, all homes have high speed wireless internet where available. Contact us for clarification on the best Wifi locations.
How far is the grocery store?
There are grocery stores in Kingston, OK & Pottsboro, TX, just 15-20 minutes away, depending which house you are staying. Brookshire's in Pottsboro is a full service store with a deli & wine selection. Home in Kingston should use Walmart as the closest full service grocery store, located in Madill.
There is also Dollar General in the area.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $500 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
Only pre-approved dogs are allowed. Please message us with info about your dog so we can approve them.
Be sure to carefully read the insurance that you purchase so you know which cancellation reasons are covered and which ones are not. The Cancel For Any Reason is highly recommended.
The Lake and Location
How far are you from Lake Texoma?
Distance to the lake ranges from a short walk to 2 miles, depending which house you are staying.
Where is the closest public boat ramp?
Most homes are within walking distance to a boat ramp.
Where is the closest Marina?
Most homes are within 10 minutes of a full service marina. In Oklahoma, the closest marina is typically Buncombe Creek marina. In Texas, the closest marina can be Highport marina or Mill Creek marina.
Where are you located?
All houses are in specific lakeside communities in Kingston, Oklahoma and Pottsboro, Texas. See our properties on this map.